If things around you remain grey for a long time, or attachments take a long time to pop into position (clothing or other items float around you), this is essentially because the data has not yet been sent to your viewer. There are a number of possible causes, and a number of solutions or at least work-arounds:

• If you have Webroot SecureAnywhere antivirus installed, refer to this page.

• Power down your router and/or modem. This generally means unplugging it from the power source. Leave them disconnected for at least a full minute before reconnecting. Wait for them to complete the power up sequence, then reboot your computer.

• Teleport out, then back in.

• The region is badly lagged (many avatars present, too many scripts running, etc.) and so the region server is using all its time processing and has very little time left over to deliver textures and other data to you. The best way to cope with this is to reduce the demand you make; in other words, reduce your draw distance, even to 12m or less, and wait until textures and objects have loaded before you increase it again.

• You are experiencing packet loss or, more generally, have a poor network connection. Or your bandwidth slider may be set too high. Bring up the stats bar with Ctrl-Shift-1 and check Packet Loss and Ping Sim. Ideally, packet loss should be 0.0%, and Ping Sim under 200ms.

• Determine optimal bandwidth: refer here.

• You can also try to have less textures draw all at once by reducing draw distance when you teleport. You can do this manually, or make use of the built in Progressive Draw Distance function.

• HTTP fetching may be overloading your router; please try the suggestions given here; if they do not help, revert the changes made then return to this page and continue.

• Another possibility is that DNS look-up is failing. Try changing DNS to google; see this page for details.

• Some other program on your computer might be interfering with your viewer’s connection to SL, like a firewall or anti-virus. Try disabling them temporarily, to see if things improve. If they do, you have isolated the problem. Whitelisting the viewer and cache folder would probably help.

• It has been reported that on Windows, the Aero background theme will also lead to textures refusing to rez, due to how much memory this feature consumes. Uninstalling that should help.

• If textures remain blurry or grey, make sure that Preferences → Graphics → Hardware Settings → Enable Lossy Texture Compression is off.

• If mesh items, specifically, never rez, see Mesh Issues.
• Several creators recommend specific settings in order for you to be able to better see their products. Sadly, some of these recommendations will lead to many people crashing more or having other issues, including very slow rez. Please see this page for more.

• SecondLife Viewer

  To rez an object is to create it using the build tools or make it appear inworld by dragging it from your inventory.  If you are having trouble rezzing an object from your inventory, there may be several possible causes, addressed in this article.

  No build land

  If you are unable to rez an object, the land you are dropping the object may not allow building.  Note that building restrictions may be set by landowners on a per-parcel or per-region basis.

  When you are on no build land, a small icon appears in the Viewer’s location bar: .  If you see this icon, try moving to a different parcel or region that does allow building.

  Download queue for region stuck

  When you drop an item inword from your inventory, the object is placed in a queue to be downloaded from Linden Lab’s central file server. If the size of this queue is very large, downloads may be extremely slow or altgteher interrupted. To see the size of the download queue:

  1. Enable the Advanced menu: World > Show > Advanced Menu.
  2. Select Advanced > Performance Tools > Statistics Bar.
  3. Click Advanced in the STATISTICS bar and scroll down to Pending Downloads (in the Simulator section).

  If the Pending Downloads number is high, try moving to another region. If the number falling, or zero, this is not the problem.

  If your download queue is high and never falls, please file a support ticket.

  Scripted objects are too far away

  Some scripted objects do not appear if you are too far away, even if they are within your viewer’s draw distance. If the object you are trying to view has a script in it, try moving closer to it until it appears.

  Other solutions

  Here are a few more things to try if you cannot see inventory objects inworld:

  1. Choose Me > Preferences. The PREFERENCES window opens.
  2. Click the Graphics tab.
  3. Click the Advanced button.
  4. Move the Draw distance slider all the way to the left.

  Increase the Second Life Viewer’s cache and bandwidth

  1. Choose Me > Preferences. The PREFERENCES window opens.
  2. Click the Advanced tab.
  3. Increase the Cache size.
  4. Click the Setup tab.
  5. Move the Maximum bandwith slider to the right.

  Important: Setting Maximum bandwidth too high can have adverse effects on your Second Life experience. Try increasing maximum bandwidth a little at a time.

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