Interview with Linden Labs: Keep Calm and Carry On!

I was unable to attend the live interview that Jessica Lyon held with Linden Lab staffers Oz Linden and Pete Linden this morning, but the video of their interview has already been released. I was excited to listen to what they had to say.

Jessica’s opening salvo was awesome. She doesn’t pull any punches, opening with the question of the day, which she directed to Pete Linden, Linden Labs’ Director of Communications:

Jessica asks: “Does Linden Lab have plans, either near or far, to shut down Second Life? Has Linden Labs discussed, planned, strategized on how they are going to shut down Second Life? Or even if there is any intention of shutting down Second Life? Does Linden Labs intend to shut down Second Life?”

Pete resounded with a resounding, “No! Absolutely not.”

Pete went on to say that there are plans to continue to improve it, there is not any plan to shut it down, that it is not going away. There are plans to continue to make Second Life better and better.

Jessica made a point of pointing out that Pete’s credibility is on the line as Communications Director, and that he would basically be committing career suicide if he was prevaricating.  It is fair to say that Pete is not lying. He reassured everyone that he understands this, and that he is not being deceptive.

Pete’s message to the community is that Oz and he wanted to come this morning to reiterate what Linden Labs been trying to put out there in emails and in the forums that not only is SL not going away, but they have big plans to continue to improve it,  and that it has a long life ahead of it. There is no intention of ending this amazing platform. What it boils down to, he said, is this: “It is not going away. More improvements are coming.”

You can listen to the interview in its entirety here:

Keep Calm and Carry On! is the message that Linden Labs is giving us. Second Life will continue to exist and improve.

I remain respectfully yours,

~ Suzanne Piers

Social Media Manager

The Future of Second Life

On Wednesday, July 2, 2014 at 7:00 a.m. SLT, Jessica Lyon, project developer for Firestorm Viewer, is hosting a Q&A session with Oz Linden, Technical Director of Second Life, and possibly Pete Linden, Director of Communications at Second Life.

The topic to be discussed at this session is strictly the future of the current Second Life platform. At no time will they be discussing the new “Second Life 2” platform. This discussion is strictly about Second Life, it’s future and the direction that Linden Labs is planning for this platform. There is plenty of time for discussion of the new platform another time.

If you cannot attend in world, the event will be recorded and posted on the Firestorm website, as well as transcribed and summarized by Inara Pey.

The event will also be livestreamed at http://www.livestream.com/metaworld2

If you wish to attend in-world, arrive early.  If you have questions you wish to have answered, please visit this post on the Firestorm Viewer website and drop a comment. Please keep your questions to the topic of the current Second Life platform and not the new platform.

The slurl to attend in-world is here: 

I remain respectfully yours,

~ Suzanne Piers

ZoHa Islands Social Media Manager

 

Save Second Life!!!

The most important thing is…. Nobody Panic! The last thing we want to do is crash the SL economy!!

As a companion piece to the blog post I just did about the new Second Life 2 planned for 2016, I am reposting, in it’s entirety (cut and paste) a wonderful blog post by Jessica Lyon, Firestorm Viewer’s Project Manager. Please click on the link here to see the post in its original form.

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(I will do my best to keep my opinions out of this post while promising I will voice it sometime soon in some other more appropriate venue. For this I will stick to the facts. JL)

SECOND LIFE NEEDS YOU!!

New Second Life platform to come from Linden Lab

Many of you have heard by now that Ebbe Linden (CEO @ LL) slipped news at Friday’s Third Party Viewer Meeting that LL is moving resources to developing a new platform, a next-generation platform built “in the spirit of Second Life.” I will provide links to related media and articles at the bottom of this post, and I highly encourage you to read them to form your own opinions. But for now, here are a few facts as we know them.

  • The current plan is that the new platform will not be open source at least initially. (This means there will be no Third Party Viewer alternatives at least initially, and there will be a new viewer built by LL.) This could change over the course of time.
  • LL intends to continue maintaining and developing Second Life while they develop the new platform and will operate them in parallel even after the new platform is launched. SL will remain as long as it is profitable for LL to continue operating it.
  • The new platform will be built “in the spirit of Second Life” and will put focus on content creators as the primary customer. LL wants to make it so good SL users will want to migrate to it.
  • Assets (inventory) from Second Life will “likely” not be transferable because they do not want to constrain what is possible by maintaing backwards compatibility. This wasn’t said with complete certainty, though, which suggests some content may be permitted.
  • Second Life will continue to be improved, albeit on a smaller scale. Oz Linden is now Technical Director and in charge of a small team who will keep development in SL going.
  • This new platform is still in very early stages, and it is unlikely even a beta will be seen before next year.

Reaction

For some, this will be very exciting news and for others it will come as very scary news. For most it will create a level of uncertainty toward the future of our current virtual world. I’ve read and heard some people stating they will now stop buying content, stop building, sell their land, etc., wondering what’s the point. Please don’t do this! Whether you are on the side of keeping SL alive and well or not, this type of action/reaction is the worst you can do for all of us.

Personally, while I would love to see a new platform succeed I would also like to see Second Life thrive well into the future, but it is going to need a boost! Here is where you come in!

Where you come in!

Your opinion matters more than ever! Think of one thing, whether a feature, fix, improvement or whatever, that you feel will achieve the following goals best and drop it in a comment on this post.

  1. What will add the greatest value to existing users?
  2. What will attract new users to Second Life?
  3. What will improve profit margins for LL by encouraging spending among all its users? This can include anything from Premium signups to land sales to user-generated content sales.
  4. What can do these things without breaking existing content and without requiring changes in LL policies?
  5. THINK BIG

We are looking for a magic silver bullet to give Oz that can be introduced to SL to make it bigger and better than ever before!
Lets hope you have it! Good luck, and in the meantime keep doing as you always do! Also, don’t panic!

 

Related media and informational links:

 

Sincerely,
Jessica Lyon
Project Manager
The Phoenix Firestorm Project, Inc

~~*** ~~

Let’s follow Jessica’s lead and do everything we can to save Second Life!!

I remain respectfully yours,

~ Suzanne Piers, ZI Social Media Manager

Ebbe Altberg Speaks!

Ebbe Linden

Ebbe Linden

I was very fortunate to snag an interview with Ebbe Altberg, Linden Labs new CEO. I sent him a list of questions, and he quite graciously answered all of them. Linden Labs has many things “in the works” that they are not able to address, but I am excited about the direction he is taking Linden Labs and I am hopeful that under his guidance, we can continue to make Second Life a fresh, exciting place to be. It’s so easy to get jaded, after being in SL for awhile and feeling ripped off by people and griefers alike. But after watching my RL friend’s awe and wonder at all SL has to offer, I believe that we can regain a fresh perspective and that sense of excitement once again.

Take a look at what Ebbe had to say. I’ve cut and pasted his responses here and have not edited or altered them in any manner. Many, many thanks to Linden Labs staffer Peter Gray for facilitating this interview.

Suzanne: What do you see as your biggest challenge in the next 12 months?
Ebbe: Overall, our biggest challenge is with ease-of-use. Second Life is incredibly powerful and complex – it’s a 3D object creation tool, a communication platform, a user-to-user marketplace, and much more, all in one – and making it truly easy to use is a massive challenge and an area we need to improve in order to take virtual worlds to the next level.

Suzanne: How do you plan to address the ongoing problem of copybotting and content theft in Second Life?
Ebbe: Creators are essential to Second Life, and we want to do everything we can to support them and help them to be successful. The fact that users can profit from their creativity is part of what makes our virtual world unique, and we’re continually looking for ways to thwart those who copy and steal content while keeping it easy for users to create and profit from their unique creations.

Suzanne: This is a four-part question about mainland:

a)What are your plans for the Mainland? Will more mainland be offered, developed or expanded upon?
Ebbe: There are currently no plans to expand the Mainland, but we are always looking at our current offerings and making small developed areas to enhance the Mainland experience.

b) Would Linden Labs ever consider allowing landowners to drop a sim in the sailable water on Blake Sea? Currently our problem with providing sailable waters is that we have to sink a sim in order to do so, which is quite expensive as we cannot rent out that land and simply becomes an expense.
Ebbe: We’re not looking at expanding the Blake Sea, which is currently composed of fully sailable regions. If you’re interested in providing water space around your region, we do offer low-cost alternatives to Full Regions and Homestead Regions, called Openspaces that could be used for this.

c) How are the Linden homes working? Are people using them and liking them? Are there any plans to expand them?
Ebbe: Linden Homes are a very popular product, and an account benefit that our Premium Subscribers enjoy – they are always near full-occupancy. We currently do not have any plans expand them, but we are working on an update to the product for the near future, which will enhance the home models, and bring them up-to-date with today’s content creation standards.

d) Why does the mainland not allow terraforming?
Ebbe: Actually, the Mainland does allow terraforming. Most Mainland regions have the ability to be terraformed to +/- 4m, and this restriction is a product feature difference between our Mainland and Private Island region products.

Suzanne: Does Linden Labs plan on any pricing structure changes for privately purchased sims?
Ebbe: We have no plans about this that we could share at this time.

Suzanne: What, if anything, does Linden Labs have planned to help strengthen the economy in SL, and assist businesses in gaining a foothold in SL?
Ebbe: We’ll certainly strive to maintain the amazing strength of our vibrant economy. Today, Second Life has the strongest and largest virtual economy based on user-to-user transactions in the world: the price of Linden dollars has been very stable, tens of millions of dollars have been paid out to users, there are more than a million transactions between users every day, and right now, creators are selling more than three million virtual items on the Marketplace. Starting a successful business – in the physical world or the virtual one – isn’t always an easy endeavor, but there are no shortage of opportunities or success stories in Second Life today, and that absolutely will continue in the future as well.

Suzanne: We feel that the search feature in SL needs serious improvement. In order for residents to find businesses in SL, they must use search. Is Linden Labs working on improving that?
Ebbe: Yes. We completely agree that search is in need of improvement, and we’re putting in some work to do just that.

Suzanne: One of the biggest concerns to business owners and land owners in SL is keeping people in SL. What plans, if any, does Linden Labs have for partnering with Philip Rosenberg and High Fidelity? It would be a huge draw to SL if we could embrace the oculus rift and the ability to have immersive experience in SL.
Ebbe: We have a good relationship with Philip Rosedale and the High Fidelity team and we expect that to continue, but there are no real plans to establish a partnership at this time.

As we said in our blog post about integrating the Oculus Rift with Second Life, we’ve been very happy to see all the recent activity and interest in the virtual reality space – it’s a sign of progress and innovation in the industry and helps validate the space Second Life has led for more than 10 years. Developments like the Oculus Rift hold great potential for Second Life, and we’re very excited to bring the virtual world into the future with new technologies and partners. We have already embraced and integrated the Oculus Rift in a Project Viewer available to everyone now, and we plan to continue to support relevant new technology as it progresses.

Suzanne: If there a plan for structuring the real estate in SL along the lines of creating a central grid, where you could go from one world to another, such as from High Fidelity to SL using Oculus Rift?
Ebbe: Our focus is on making Second Life the absolute best it can be and bringing the greatest value to our customers, not on building things like the ability to teleport your Second Life avatar to a separate platform.

Suzanne: Does Linden Labs have any plans to offer different real estate sim configurations, such as a “party sim” that could hold up to 400 avatars for instance, or have a sim that is between a full prim sim and a homestead sim (7,500 prims)?
Ebbe: No, we don’t have any plans to offer regions like this that we could share at this time.

Suzanne: Real estate owners are the number one business in SL right now. Would LL be willing to bring back the Land Expos? In the past, these expos were a huge event spread over 10 sims for 7 to 8 days, and is a wonderful opportunity for estate owners to get together and kibbutz. It would be a wonderful opportunity to have Linden Lab staffers attend and really get to know SL estate owners and help improve communication and create a dialogue.
Ebbe: We’re certainly happy to support and help promote community events and meetings – and to participate as appropriate – but this sounds like an initiative that would be best organized and hosted by estate owners, rather than Linden Lab.

Suzanne: In addressing communication, estate owners feel that there is a lack of communication and that the case workers at Linden Labs aren’t listening to their concerns. Are you aware of this problem and how can estate owners help facilitate a better exchange of ideas with Linden Labs?
Ebbe: Improving our communications with our customers and community at large has been one of my early goals since joining the company, and we’ve made significant strides in that regard. We’ll always be open to listening to concerns and ideas – in addition to direct conversations, meetings, emails, we keep an eye on discussions in blogs, forums, other social media, JIRA, for example – and we’re working to be as proactive and transparent in our communication with our customers as we can be.

Suzanne: Linden Labs currently does not provide support 24/7, and there is a gap between midnight and 8am SLT that is a “dead zone.” Since SL is 24 hours, and we have many clients and customers around the world that are only online during that time, this creates a huge problem for us in helping our customers and clients get their issues resolved. Does Linden Labs have any plans to bring back 24 hour support?
Ebbe: It sounds like you’re referring to our Concierge-level support, which does have a gap in shifts between 12am and 7am PT/SLT. However, we do currently offer live support for billing and basic assistance around the clock, and even during the hours that the Concierge team is unavailable, you should still be able to reach a live agent by phone or chat.

Suzanne: Will Linden Labs consider bringing back the community gateways, to help drive noob traffic to the estates and businesses?
Ebbe: I’m not ready to make a commitment saying we’ll bring back the community gateways program, but we would certainly consider an approach like it. I like the idea of empowering users themselves to bring in new Second Life users and help them get started inworld, as opposed to Linden Lab being the sole source of new users and pushing them all through our own registration and initial experience ‘funnel.’ The challenge is to do this in a way that’s scalable and makes the best use of our resources – i.e. provides a consistently high quality experience to new users, adds significant value for us and our customers, etc.

Suzanne: I know that Education and Nonprofits are going to start getting special pricing once again, to encourage virtual education. How can businesses like ZoHa Islands get involved with encouraging the influx of education and nonprofit organizations, and getting them started in-world?
Ebbe: The educational and nonprofit discount was actually reinstated and expanded last July, and we’re happy to see organizations like these continue to see great value in using Second Life. We don’t currently have a program to refer organizations that apply for the discount to particular businesses in Second Life, but certainly want to make it easy for inworld businesses to connect with prospective customers of all kinds.

Suzanne: Jump forward six years. What does SL look like in 2020?
Ebbe: In 2020, the virtual world will be incredibly immersive, and you’ll truly feel a realistic sense of presence as you explore and interact inworld. You’ll be able to participate across all kinds of devices, including tablets and mobile devices, laptops and PCs, virtual reality headsets like the Oculus Rift. Creators – from hobbyists to professionals – will be making an ever-more-diverse range of rich content and experiences that will be easily accessed and enjoyed by a massive global audience. Some of the experiences, creations, and uses of the virtual world will likely include very advanced and extremely high-quality versions of the kinds of things enjoyed in Second Life today, but I expect new uses will also emerge. The virtual economy will be operating at a scale many times what it is today, and we’ll see new records set for the profits that people earn from their virtual creations.

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Once again, thank you, Ebbe Altberg, for taking time out of your busy schedule to answer my questions. I appreciate the time and effort very much.

I remain respectfully yours,
~ Suzanne Piers, ZI Social Media Manager

Second Life System Requirement Changes

 Update post itAs we all know, having an updated operating system and other various computer hardware is key to having a positive experience in SL. The faster your processor, the better your graphics card, the faster your internet speed — then the better your experience in SL. You’ll experience less lag and less crashing, and faster rez times. Sometimes the technology for SL moves in leaps and bounds, creating a dichotomy. We want SL to improve itself, making avatars better, graphics better, etc. However, this also creates a problem where a computer can become quickly outdated. You can purchase the best of the best, only to find in a year or two that you are back to having the same problems. Every time a viewer updates, you both cringe and look forward to  changes. You cringe because you know your computer will be a little less responsive because of the updates, and you look forward to seeing the newest updates. It is a double edged sword.

Woman frustrated computerI personally used to have a laptop, and that worked for awhile, until it didn’t. Then I purchased a newer, better laptop, but it too quickly became outdated. Finally, in 2010 I got smart and purchased a desktop. While it isn’t portable and makes getting into SL impossible while traveling (that is, until they get the SL Go app from OnLive for the iPad), at least it is more easily updated. I have updated with extra memory here, a new graphics card there. I am sure it won’t be long before I’ll need a faster processor chip in a year or so, but so far I’ve been able to more or less keep up with SL. Not bad for a four year old computer!

man frustratred computerSL has recently announced a couple of important system requirements; one regarding dropping of support for both Windows XP and Mac OSX 10.6 operating systems. The other is an announcement about keeping up with Microsoft’s service pack updates.

Below is the actual announcement by Linden Labs regarding Second Life System Requirements. Windows 8 users want to pay particular attention to a requirement to update to the latest 8.1, otherwise the latest viewer update coming out soon will not download.

Read on, MacDuff!

by Community Manager Linden Lab ‎04-29-2014 11:50 AM – edited ‎04-29-2014 11:50 AM

We have made some changes to the Second Life System Requirements to bring them more up to date, and are making some related changes to the Viewer:

  • We have removed Windows XP and Mac OSX 10.6 from the list of supported operating systems. Microsoft has announced the end of support for XP, and it has been some time since Apple has released updates for 10.6. For some time now, the Viewer has been significantly less stable on these older systems, and the lack of security updates to them make them more hazardous to use. We have no plans to actually block those systems, but problems reported on them that cannot be reproduced on supported systems will not likely be fixed.

  • The Windows installer has been modified to verify that the system has been updated with the most recent Service Packs from Microsoft. While we will not block installation on Windows 8 at this time, we strongly recommend upgrading to 8.1 for greater stability. Our data shows that the Viewer is significantly less stable on systems that have not been kept up to date, so the installer will now block installation until the updates have been applied. This change will be effective in a Viewer version to be released in the next few weeks, so it would be a good idea to get your system up to date before then. You can find information on how to install the latest updates at the Microsoft Windows Update page.

I remain respectfully yours,
~ Suzanne Piers, ZI Social Media Manager

Ebbe Altberg: For the People

“We’re here, we’re willing to listen. We’re willing to engage in dialog and have conversations about what is the future and how do we get there. And that the doors are open now, again, and we want to talk to you, we want to understand you, we want to understand how to make you successful, whichever way you feel is required to make that happen. So that’s it. I’m here, I’m happy to talk to all of you, I’m gonna learn and listen and most of all, I want to make you successful, because that’s how we all can become successful.” ~ Ebbe Altberg, April 9. 2014

At a recent in-world conference for VWBPE (Virtual World Best Practices in Education), one of the keynote speakers was Linden Lab’s new CEO, Ebbe Altberg. This was a wonderful opportunity to really get to hear from Ebbe since he was installed as CEO of Linden Labs in February of 2014. You can see the video of Ebbe’s entire address here.

During his 84 minute keynote address, Ebbe touched on his thoughts for the future, gave updates, and answered questions from the audience. He addressed not only issues within the educational community, but also in SL and virtual worlds as a whole.

First of all, Ebbe feels that education is a very important partner with Second Life. He has already reinstated better pricing for educational organizations and nonprofits. He wants to reconnect with the education community and feels it is an important part of the virtual world experience. He is looking forward to education being an important part of SL from this point forward.

Another priority is working with the legal department regarding revamping the TOS (Terms Of Service) regarding content creation in order to mitigate the rumors that Linden Labs is into stealing the rights to user created content and selling it to benefit themselves. They are working to change the wording to reassure creators so they will feel confident that Linden Labs won’t steal their unique user created content, and wants to make it very clear that content creators are owners of their own creations. He is very interested in ensuring that creators can get their content both in and out of SL. Linden Labs is not trying to lock them in to SL only and wants to ensure people can export their items to the metaverse and open sim. Ebbe wants to see users getting the most out of SL.

Ebbe spoke about LL’s position regarding the metaverse and open sim. He feels that he’s glad that others, such as Philip Rosedale’s High Fidelity, are exploring this area, and that it is important for growth going forward. However, Ebbe feels that we need to get SL right first, and that we still have a long way to go. He feels that SL is too difficult for most people, and the learning curve is really steep. Ebbie states that he wants to make SL more user friendly and easier for people to use who are new to virtual worlds. Second Life needs to be easier to use and that we need to make improvements to the user experience. Linden Labs is working on this and they have developed some short-term goals, but most changes are long-term and will take time to develop.

A great deal of progress has been made over the last two years and most of these changes have been behind the scenes, such as a huge improvement to avatars and the ability to have lots of avatars on a sim without crashing. Change comes to SL like a slow drip — they’re constantly improving in small increments.

Future Technology
Ebbie touched on the fact that Linden Labs is actively in development on new technologies — specifically Occulus (a beta viewer has already been released, and an update is coming soon). One of the issues being worked on is how to interact in world without a keyboard and mouse.

Service
Ebbe has received many inquiries about whether or not the in-world Community Liaison between Linden Labs (LL) and SL users will be reintroduced, and the answer is “not at this time.” However, a very big priority of Ebbe’s is to reopen the dialogue between educators and Linden Labs, and to make sure that talk turns into action. Linden Labs wants to develop priorities and work on them to make progres towards those goals.

He is also encouraging employees of LL to go in-world as Lindens. He has lifted the rule against LL employees going in-world as Lindens, and wants to encourage them to get out there and interact with end users and really see what is going on in SL.

There is a perception that SL is nothing but a venue for gratuitous sex. Ebbe feels that there is a need to try and market SL better, so that we can improve the reputation and help people understand the breadth and depth of all that SL has to offer. The good and wonderful things in SL aren’t being seen outside the walls of SL, and that needs to change.

Strategy Going Forward
Some of the things that are in Ebbe’s top priorities in the immediate future include:

• Taking Linden dollars as a currency outside of SL. This is a massive undertaking, and getting RL bankers and so forth to go along with it is huge. They have to ensure transactions are safe and there is controls in place to avoid fraud and money laundering. It needs to be safe, legal and compliant. Ebbe compared this project to Bit Coin.

• Make SL and the viewer more intuitive and easier to use: There was an attempt by LL to simplify the viewer, and it didn’t work. Ebbe says that he is looking into why this didn’t work, because once again, SL’s learning curve is so steep it often chases off potential new residents before they can even get started.

• HiFi in SL: Linden Labs is working on making a richer avatar experience by bringing emotions to avatars. They’re in the early stages of development, but they want to make it so you can interact with avatars and be able to see their emotions, as well as hearing it in voices or emoting it in type. He wants to move avatars to beyond just being “dolls” and actually being able to see expressions of surprise, anger, happiness and have that transmitted visually.

Audience Questions:

• Will LL be working on the ability to export content out of SL?
Currently, Linden Labs isn’t actively preventing this from happening. Perhaps what is happening is that the way to export isn’t simple enough, or isn’t being communicated, but people currently do export content. Perhaps they are using a work-around, but LL isn’t actively preventing this. Which brings up another problem, where creators need to be the original creator of every single piece of the item in order to export it, and so if you’ve added a script or other component created by someone else, then you cannot export the item. And the reasons for this are simple: We need to make sure people can’t pirate your work by exporting it out of SL and into other platforms, but clearly LL needs to work out how to allow creators to export items with other user-created content and still make it so that your content cannot be pirated.

• There is a problem with schools and other groups in Japan, Australia and New Zealand having issues connecting to SL. Will it be possible for people in New Zealand to be able to connect to SL servers using their high speed network? And what can they do to expedite communications with SL more effectively?

Linden Labs is attempting to partner with companies in Asia to help understand what their issues are and how to fix this problem. How do we distribute hardware globally, and there will always be some users who are going to be far away from hardware and thus unable to connect to SL without some latency. The long-term goal is to invest in more hardware and distribute it globally as much as is feasible.

• How is Linden Labs addressing some concerns that educators have with allowing K-12 children onto the grid and still ensure their security and safety?

Linden Labs is attempting to make the main grid better, safer, and cleaner without restricting what adults can do, and then expand it to include children. LL is not currently planning on resurrecting the teen grid because it’s not worth it and it’s not a priority and it takes up too many resources for limited content. Right now, LL’s priorities are solving the problem of ease of use, solving quality issues, making technology more flexible. Then, down the road, we can offer more dedicated special interest audiences like that in a safe manner. But it’s not currently a top priority.

• Community Development — We want to see LL office hours in world back and more visible Lindens in-world.

Once again, the restrictions against allowing staff to go in-world as Lindens has been lifted. Staff need to interact with users, and find out what their issues are. LL would like to have meetings but there needs to be ground rules, such as keeping it calm, make sure actionable items come out of the meetings, and that they are not simply gripe sessions. Perhaps a good way to connect with special interest groups, such as E-sports, the bar association, music groups, machinima groups, etc. would be to create an area where these groups can post the dates and times of their meetings and informational get-togethers. Then LL staff can go there, find something they’d like to attend, and then be able to go there. Ebbe stated that he would like to be involved in that, too. Linden Labs is working towards more transparency, and they want to repair that communication. Special interest groups are welcomed and encouraged to invite LL staff to participate in their events and meetings.

In conclusion, Ebbe stated that he is excited to be here and being part of the cutting edge of this type of technology. The possibilities are endless. Advances need to continue to happen, and LL should be at the forefront of these advancements.

I remain respectfully yours,
~ Suzanne Piers
ZoHa Islands Social Media Manager