We are introducing improvements to the financial and billing systems in Second Life in partnership with Tilia, our trusted billing provider. These upgrades aim to streamline and modernize transaction processes, ensuring a more secure and reliable platform for our community. While you may notice some visual updates when interacting with payments and payouts, the overall experience will remain familiar and seamless.

What’s Changing?

These improvements leverage Tilia’s expertise to enhance how transactions are managed, tracked, and processed, with a focus on user security, compliance, and functionality. Key features include:

• Tilia Wallet Integration: US Dollar Balances are securely managed through Tilia Wallets, providing a centralized, compliant, and reliable system for handling fiat currency.
• User-Friendly Tools: Updates to the Second Life Marketplace, Cashier, and Account dashboards make it easier to interact with your account and manage payments.
• Improved Payout Experience: Enhanced payout mechanisms, supported by Tilia, including faster and more payout options like direct bank deposit (coming soon).
• Robust Security and Compliance: Tilia, a regulated financial institution, ensures secure payment processing, detailed transaction tracking, and alignment with regulatory standards.

A Secure and Reliable Framework

Through our partnership with Tilia, these updates create a more modern and sustainable foundation for managing Second Life’s economy. The system now automatically reconciles transactions nightly, allowing for accurate and efficient handling of payments and balances. Users will continue to have the flexibility to manage their balances and payment methods while benefiting from improved security and reliability.

Looking Ahead

The rollout of these updates is underway and will be completed by the end of January 2025. Residents can expect:

• Enhanced Tools: Ongoing updates to dashboards and payment systems for an improved user experience.
• Faster Payouts: Continued development of more flexible and efficient payout options.
• Sustained Compliance: Alignment with regulatory requirements ensures the longevity and integrity of Second Life’s financial ecosystem.

We appreciate your patience and support as we implement these vital improvements. If you have any questions or encounter any issues, please reach out to our support team here.

Thank you for being a part of Second Life as we continue to build a secure and robust platform for all residents.

FAQ Items:

Billing General Questions

• When will the Billing Enhancements go live?
  • These updates will be released to the community on a rolling basis with everyone on the new system by the end of January 2025.
• What will look different on the website with this upgrade? 
  • There will be many locations where you will notice an updated user interface. Tilia Widgets will provide modern, responsive layouts on the following web pages:
    • Cashier
      • 
    • Billing Information – Add & Manage Payment Methods
      •    
    • Payout (Process Credit)
      • 
    • Payout History
      • 
  • US Dollar Balance vs. Balance Due
    • Tilia manages everything to do with your US Dollar Balance, this value is being split out as a standalone positive value. Second Life will still track and assess your Balance Due, but that value now will also always be positive. 
  • Account History
    • Your Account History page will also change to split out the positive or negative Balance Due value into these two positive values for US Dollar Balance and Balance Due. Both values can move depending on the transaction being recorded, so there may be some getting used to this layout. We plan to make improvements to this page soon.

Payouts (Process Credit) Questions

• Will our payout fees change?
  • There will be no changes to fees for existing services. New payout types and speeds that will be coming soon may have different fees based on the underlying costs involved with those payout methods.
• Are there any changes to Payout countries supported?
  • All payout countries supported by PayPal and Skrill will be supported by Tilia.  Additional countries may become available in the future as Tilia adds additional partners for Payouts. 
  • The following countries will no longer be supported with new payout connections:
    • Kazakhstan
    • Azerbaijan
    • Bosnia-Herzegovina
    • Russia
    • Belarus
• What about Skrill?
  • Beginning January 30th, 2025, Skrill will no longer be available to add as a new payment or payout method. If you currently use Skrill as a payment or payout method, you may continue to do so as long as it remains active in your account. If you remove Skrill from your payment or payout methods after January 30th, 2025, you will not be able to re-add it.

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