Update – We have received several reports that some avatars are still appearing as a cloud. If you have logged out and logged back in after this fix was applied and still appear as a cloud, please take the following steps:
– Open your Lost and Found folder and delete any extra Current Look or Current Outfit folders you see there.
– Open your Trash folder and permanently delete the Current Look or Current Outfit folders you just moved there.
– Run a character test via Develop > Avatar > Character Tests > Test Male or Test Female. Alternatively you may choose an outfit in your My Outfits folder, right click it, and select Replace Current Outfit.
If you continue to appear as a cloud after taking these steps, or have any other issues with your avatar’s appearance, please contact support for further assistance!
Dec 11, 09:01 PST
If you have already reported to Support that your avatar is a cloud, we have set up the fix
for your account. The next time you log in (log out if you’re logged in now) the fix will be applied.
You may need to select a new Outfit or otherwise change your avatar to fully rez the first time
after the fix.
If you have not filed a ticket with Support yet, you may do so – we are running a scan of active
accounts and will apply the fix to any we find that need it.
Dec 10, 14:41 PST