Viewer Managed Marketplace In-world Feedback Session on Fri., May 1st!

Linden Lab is hosting an in-world feedback session tomorrow (Friday, May 1, 2015) at 11:00 a.m. SLT! Read more here:

From the desk of Jessica Lyon, Project Manager for Firestorm Viewer:

“If you create and sell content in Second Life and you haven’t heard of the upcoming “Viewer Managed Marketplace” changes; listen up because this impacts you! We’ve all ranted at some point or another that Linden Lab doesn’t listen to our feedback enough. Well things have changed and LL HAS been listening and asking, but getting very little return from it. Now is your chance to have a voice, be heard and be part of the development process! While this is not a vote, the expression still fits “If you don’t vote you can’t complain”.

“This Friday LL is hosting an inworld feedback session in hopes to hear from merchants and viewer developers about the upcoming marketplace changes. If you aren’t familiar with Viewer Managed marketplace there is plenty of information available. LL Links below! Please try out their beta and provide feedback on Friday!

“LL Invitation to their feedback session. Click here to request invitation

“LL Info about the beta launch including a Torley Video! — Click here for info and video

“Members of the Firestorm team will be there and we hope to see some merchants too!”

Jessica Lyon
Project Manager
The Phoenix Firestorm Project, Inc.

The post on Firestorm’s Website can be found here: SL Marketplace Merchants Listen Up!

If you’re an in-world merchant, consider going to the link provided and requesting an invitation to Friday’s feedback session!

I remain respectfully yours,
~ Suzanne Piers, ZI Blogger/Social Media

OnLive Sold, SL Go To End April 30th

Sadly, a product that was filling a gap for people with older computers and people who wanted to access SL on their tablets is being discontinued.

The folks at Firestorm announced that OnLive issued a press release revealing that their company has just been acquired by Sony, and that Sony will not be continuing the SL Go service. In fact, it appears Sony has purchased OnLive for its patent portfolio in cloud gaming for their PlayStation product only. OnLive has stated that they will continue the SL Go Service until April 30th and that any new subscriptions will be free until their last day.

See the article on Firestorm’s website here: OnLive Sold, SL Go To End April 30th

I remain respectfully yours,
~ Suzanne Piers, ZI Blogger and Social Media

Help Firestorm Save ‘Restore To Last Position’

Firestorm needs your help!

Here is a copy of the post on Firestorm’s blog regarding helping them convince Linden Lab that blocking the “Restore to Last Position” functionality is not a good idea, and that does more good than harm.

“In a recent meeting, LL mentioned that they are considering blocking the “Restore to Last Position” functionality at the server level. This is because it results in permanent content loss if it fails when using it on no copy items. Since version 4.6.7 Firestorm prevents the feature from being used on no copy items as a simple measure to prevent loss, but the underlying issue here is that LL doesn’t understand the feature’s value to residents who use or rely on it.

“Kicking, screaming and calling foul will not save this feature, nor will criticizing LL or anyone else for not understanding the feature. In fact actions like that will speed up its demise. What WILL save it however is a well structured set of use cases that demonstrate clearly and concisely how useful and valuable this feature is to you.

“If you use this feature and would like to see it stick around please leave a comment on this post detailing how you use it and why it is valuable to you. In a week’s time we will extract the best use cases and formulate an email to LL that will demonstrate both the feature’s value and its usefulness.

“Please be civil in your comments and with each other!”

You can go the blog post and leave your comments with your good experience with “Restore to Last Position” and they will select the best cases to take to LL to try and save that feature. Click on the link here: Restore To Last Position Needs You!

I remain respectfully yours,
~ Suzanne Piers, ZI Social Media

Firestorm’s Tool Tip: Clean Install the Easy Way

Here’s Firestorm’s Tool Tip Tuesday video. We all know how frustrating it is when a new version of Firestorm comes out, because as exciting as the new features are, we all dread doing the dreaded “clean reinstall.” Even if you follow the rather intimidating instructions on the Firestorm Wiki, we all worry about losing chat logs, preference settings, etc. It is probably my least favorite thing to do.

In this video, Jessica Lyon breaks down a clean install into simple, easy to follow steps. Enjoy!

Here is the link to the Firestorm Website: Firestorm Viewer
I remain respectfully yours,
~ Suzanne Piers, ZI Social Media

Firestorm Tool Tip: Command Line

Who knew?? This short video shows some awesome tricks available simply by typing in a few keystrokes. This is especially helpful when being griefed, and you need to instantly TP to an altitude in order to rid yourself of the griefer without being crashed by the graphics crasher. You can instantly achieve altitude with a few keystrokes, among other tricks!

Watch and learn! And don’t forget to attend Firestorm’s Odds & Ends Classes to learn these and other tricks! Join Firestorm’s in-world group for more support and information.

I remain respectfully yours,
~ Suzanne Piers, ZI Social Media

Improving Viewer Performance

The Second Life Wiki has a wealth of information for Second life residents — from answering frequently asked questions, to how to manage private regions, to improving viewer performance.

For those of you using the SL viewer, I thought I would share some good information that can be found in the Wiki regarding how to get the most out of your SL experience by a few tweaks of the viewer. The full article can be found by clicking here: How To Improve Viewer Performance.

Linden Lab suggests always maintaining your computer to run at it’s optimal performance. This can be achieved by following these simple steps:

• Routinely removing unwanted files and programs from the system.
• Defragmenting your disk drive regularly.
• Using anti-Malware software to remove spyware, virues, and other malware.

Follow the recommendations here to improve overall performance of Second Life and to address many common problems.

• Make sure your computer meets the minimum system requirements. (Click here: SL’s Minimum System Requirements). It’s best to exceed them to prevent bottlenecks, since they are the bare minimum required to run Second Life. A slower processor, older video card, or low memory can contribute to slow framerates.

• Make sure you have working drivers for your video card. Search the SL Forum for posts on your video card. The latest driver is not always the best. (See my previous post on AMD Driver Updates Wrecking Havoc with Mesh).

• Make sure your firewalls are properly configured. Click on the following link for firewall information: Using Second Life with a firewall.

• Check to see if your hard drive light is showing a lot of activity. If it is, your system may be running low on memory and using hard drive swap space instead, which is significantly slower.

Based on statistics collected by Linden Lab:
• If you are using Windows 8, make sure you have upgraded to Windows 8.1. Our statistics show that Second Life crashes half as often on Windows 8.1 compared to Windows 8.0.

• If you are using Mac OSX, upgrade to 10.9.3. Our statistics show that 10.9.3 crashes one third less than 10.7.5.

• Use a 64-bit version of Windows if you can. Even though Linden Lab doesn’t offer a fully 64-bit viewer for Second Life as of July 2014, statistics show that Second Life running on 64-bit operating systems crashes half as often as on 32-bit systems.

Important: Second Life allows but does not support wireless connections. Always use a hardwired connection if possible.

Optimize your preferences to help Second Life run more efficiently. Try the following:
• Choose Me > Preferences
• Click on the Graphics tab.
• Move the Quality and speed slider to Low.
• Click the Advanced button
• Move the settings on the Mesh detail sliders to “Mid” or “Low.”

Autoplaying music and media can be very demanding on some PC equipment. Use manual play instead:
• Choose Me > Preferences > Sound & Media
• Deselect Allow Media to auto-play.

Review the rest of your preference settings disable any unused features:
• Choose Me > Preferences or press Ctrl-P).
• Try disabling settings such as Play typing animation, Name tags, and Arrow keys always move me.
• Even minor items can add up to significant improvements in performance.

For more information, click here: Setting your preferences.

Make sure your Viewer is not displaying unnecessary information that may reduce performance:
• Choose World > Show> Advanced Menu.
• Choose Advanced > Highlighting and Visibility.
• Select Hide Particles.

Also to improve performance by eliminating gratuitous visual noise:
• Choose World > Show
• Disable Property Lines and Land Owners.

To prevent false cache virus alerts and improve texture cache performance, turn off virus scanning for the following directories and add them to the list of ignored (trusted) directories for Norton AntiVirus:
• The Second Life skins directory, C:\Program Files\SecondLife\skins.
• The Second Life cache directory. To determine this directory:
1. Choose Me > Preferences.
2. Choose the Advanced tab.
3. Look for the Cache location setting.

Click here for Technical overview of Second Life security.

If you followed the advice above and are still experiencing performance problems, try the following.
• Exit and restart Second Life. This often is enough to fix the problem.
• Clear the cache. The cache is where the Second Life Viewer stores data on your hard drive for later retrieval.
To clear the cache:
1) Choose Me > Preferences.
2) Click the Advanced tab.
3) Click Clear Cache.
4) After you’re prompted, restart the Viewer.


Check the Lag Meter:
• Choose Advanced > Performance Tools > Lag Meter. The lag meter breaks lag down into Client, Network, and Server lag, with corresponding indicators for each lag type.
• Click >> to reveal descriptions and advice for solving any lag problems you are having.
• Try teleporting to a quieter area or one with fewer objects, to see if the situation improves.
• Disable antialising.

Check your Ping Sim and Packet Loss values:
• Choose Advanced > Performance Tools > Statistics Bar to open the STATISTICS window.
The ping values are the time (in milliseconds) it takes to reach the server from your computer. If this number is high, it could indicate a problem with your network or internet connection. If Packet Loss is a nonzero number, your network or ISP may be having issues. See Using the statistics bar for more information.

• Check to see if there is anything blocking your computer’s ventilation ports, and make sure all the fans are working properly. Laptops in particular can get quite hot when placed on a flat surface, so you may want to try propping yours on a stand to increase airflow, or consider buying a cooling device like a “chill mat”.

• Finally, if you’ve overclocked or made other modifications to your computer, disable them until you can attain stability. You can use tools like Prime95 to stress-test your computer independently of Second Life.

The statistics bar presents a detailed list of information about the performance of your computer and Second Life. While the sheer amount of information can be confusing, knowing what to look for can tell you a lot about what’s going on in Second Life.

To view the Statistics Bar, choose Advanced > Performance Tools > Statistics Bar.

Please keep in mind that some of these tweaks may improve performance (i.e. reduce crashing, reduce lag, etc.) but they also may affect the visual look of Second Life. By lowering graphics settings, turning off antialiasing, etc. it will affect the quality. You will trade performance for sharp visual quality. Play with the settings until you can get a balance of performance and visual appeal.

FIRESTORM VIEWER USERS: I strongly recommend joining the in-world Firestorm Users Group. There, you can get instant online help from FS staff as well as users. Also they frequently hold in-world classes on the viewer. I highly recommend these classes. They are extremely helpful.

I remain respectfully yours,
~ Suzanne Piers, ZoHa Islands Social Media